IT Support Raleigh

A name that is worthy of trust. We are a highly experienced local IT support company in Raleigh specializing in technology so that you may devote more time to your core business.

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We Specialize in IT Support

Fewer network problems and more uptime mean more business for you. But, conversely, when your network is down, your business is down.
We specialize in IT support, and over the years, we’ve provided top-tier information technology support to a wide range of reputable companies in Raleigh. 

Drivers of Business Insights

Small and Medium Business IT
Support in Raleigh

We’ll handle your IT and security concerns, whether it’s a mounting stack of tickets ringing fire alarms, a pressing implementation that your internal team has been struggling with, or a security issue that pops up right when your employees are unavailable – we are here to help.

Regarding our IT support team, we’re experts at building customized solutions on top of your existing systems so that they work seamlessly and add value to your business.

We can manage your infrastructure affordably and seamlessly by applying our award-winning IT solutions. So you will get:

  • Customized IT Solutions
  • Up to 24/7/365 proactive support
  • Support your cloud and on-premise IT
  • Emergency onsite support
  • Compliance support (HIPPA, FINRA, SOX, etc.)
small-businesses

Emergency IT Support

Are you having an urgent server support issue that needs immediate assistance?

Maybe you’ve discovered a security breach or incident that could devastate your business. Or perhaps is there an emergency data recovery service that you need? Did your server go down unexpectedly and cost you money in a minute?

You call an ambulance with paramedic support when you or a loved one has an urgent health problem. Likewise, if you’re already a customer, you can call the pros at Strategic Solutions when you need emergency network support. If you’re not yet a customer, don’t wait another minute. Give us a call before it’s too late.

Just like emergency health problems, we understand that IT issues never seem to happen at a convenient time. Instead, we’re only a phone call or an email away when you need us. Our performance is unmatched, with more than 95% of tickets resolved within 24 hours.

There are no surprises for Strategic Solutions Customers

If you’re a Strategic Solutions customer, we include a limited number of emergency support hours in your monthly IT support package at no additional charge. Our transparent emergency support pricing lets you clearly understand what you’ll be charged for. In addition, if your issue requires extra and unforeseen attention, we’ll discuss this with you in advance and make sure you know what it will cost before moving forward.

We developed our emergency IT troubleshooting service so that you will have direct access to an expert, credentialed network administrator in the event of an emergency. Your support request will get activated immediately and go straight to the emergency support queue for immediate pickup.

IT Support for a flexible rate

Are you treating your IT as a reactive department, bringing in a contractor whenever a computer network issue arises?

Do you rely on a “tech-savvy” employee to manage IT on top of their regular responsibilities?

All of our first-rate IT support services are available to you at a flexible price.

You get all of our premium IT outsourcing services for a flexible rate.

Our Strategic Solutions specialists are proven experts who value you and your team. You are not a computer whiz, we realize that. We’re here to talk and offer IT support at an affordable rate.

Consider all the benefits of working with Strategic Solutions for your IT requirements.

  • Pre-planned on-site visits
  • Unlimited remote access and assistance
  • Numerous help desk issues with Microsoft and various other platforms
  • Ongoing server observation
  • Emergency support

IT Help Desk Support

For your small or medium-sized business or organization, we offer an unlimited IT service help desk with professional supplemental assistance and troubleshooting.

Onsite and Remote IT Support

We not only offer on-call remote assistance, but we’re also always available and ready to resolve your issues if needed. In addition, we can dramatically increase the reliability and performance of your entire network by performing regularly scheduled maintenance and monitoring your systems all day. Finally, we offer multiple levels of help desk IT support to suit the needs of organizations who want a full- or part-time support desk, need an application or customer service desk, or enjoy a centralized IT support resource center.

With all this in mind, we can save your organization time and money and have to staff an in-house team of computer experts. However, business sense dictates that you should get some outside help for your infrastructure.

professional-it-support

Grow Your Raleigh-Based Business With Our Professional IT Support Services

Align Technology With Your Strategic Goals

We provide unequaled expertise that aligns technology with your business objectives and industry requirements.

Scale Easily

As your business grows, your need for managed IT support services develops. Partnering with us will ensure flexibility and scalability to meet your IT needs.

Focus Resources On Your Organization

Creating and maintaining business technology can be intimidating, requiring a lot of time and money if you don’t have access to professional IT support services. We help you gain and maintain a competitive advantage by managing the technology necessary for your company’s success.

Today more than ever, profitability & efficiency is determined by the performance of a business’s IT environment. Strategic Solutions is driven by the success of our clients, aligning our motives with our business goals to achieve the maximum desired results.

Our IT support services are designed to help you focus on your core business while we handle the technical needs of your IT systems.

We can also help you implement new technologies and tools to enhance productivity and efficiency. We understand that running an IT business differs from running a traditional one. We want to work with you so you can spend less time managing your business and more time focusing on growing it. Whether you need help with network management or server administration, we’ve covered you.

Cloud Services Raleigh

Minimize Risk and Improve Efficiency with Cloud Services

To stay relevant, businesses attempt to change, use the cloud, and use AI capabilities. Faster innovation and more individualized client experiences are the keys to releasing the hidden potential of data and services. In addition, they must modernize their enterprises and take on new technologies if they want to thrive.

Strategic Solutions provides comprehensive strategies that combine the best of both cloud worlds with higher security for enterprises with mission-critical applications deployed from local to on-premise servers.

Cybersecurity Raleigh

Protect Your Business From Cyber threats.

You’ve worked hard to build your business from the ground up. It deserves the best protection available to keep it safe! Cyber threats are constantly evolving, so you need a system that moves faster than they do. Strategic Solutions’ experts have decades of cybersecurity experience and fierce dedication to keeping your business safe.

They have the knowledge and experience to ensure that your data is protected from hackers, viruses, and other cyber threats. In addition, they can help you with Network and server security, endpoint, and mobile device security in case of Data loss prevention.

IT Outsourcing Raleigh

IT Outsourcing services in Raleigh have proven to lower costs, increase user satisfaction, and help you worry less about your tech

IT Outsourcing is quickly becoming the go-to option for small- to medium-sized businesses. Many companies realize that having an in-house IT staff or letting one employee handle all their IT responsibilities is too inefficient. Keeping an in-house IT team can be too costly for small- to medium-sized businesses, and outsourcing your IT can provide many benefits.

If you’re looking for IT outsourcing in Raleigh, let Strategic solutions help. We have a team of experienced professionals set in a local office to service your needs and a nationwide support network to assist any remote or traveling employees as needed, all at one convenient cost.

Cloud Solutions Raleigh

Our IT cloud solutions help organizations shift to a secure and more powerful infrastructure.

Our enterprise-level cloud solutions are affordable and highly effective, giving modern businesses an advantage in a highly-competitive marketplace.

We’ll design a cloud-based system that improves your daily operations without the up-front cost or extensive training involved in buying new technology. When you contact Strategic Solutions, our industry experts will help you create a personalized package that includes everything your business needs.

Partner with us and get access to our team of local IT experts that prioritize your business goals.

Talk to our IT expert

Our Partners, Certifications and Affiliations

President Of Strategic Solutions

Message from President

“We believe in making technology available in the most dependable, cost effective, and most importantly with “hassle-free” implementation that is engineered towards ensuring that your business remains competitive and ongoing success is possible.”

Signature Of Strategic Solutions President

Jay Strickland
President, Strategic Solutions

“Jason figured out the problem and also showed me the Outlook program so I can stop using it via the web. Awesome. :)”

Katherine KVirginia Physicians for Women

It's always a pleasure speaking with Chris D as he's willing to help and reach out to others when needed. I've had to call SSVA 8+ times in...

Krista PMecklenburg Radiology Associates

Investigated quickly and resolved the situation within a few minutes to avoid a potential spam risk for all staff emails....which it was not...

Leah BCommonwealth Primary Care, Inc.

OUTSTANDING help installing device DTM software & explaining how to see new DTM after install

Jose LChalmers & Kubeck South
Resources

Latest blogs, articles and news from Strategic Solutions

View all resources
cybersecurity solutionsCybersecurity VirginiaIT Consulting VirginiaIT Support
August 29, 2022

Defining Core Elements of Small Business Cybersecurity Strategy

Cybersecurity is used by individuals and organizations to protect against malicious attacks.
businessman shaking hands with a young employee of the company.IT Consulting VirginiaIT SupportManaged IT Services Virginia
July 22, 2022

How to Improve the Employee Experience with Technology?

Organizations have started using digital task-management software, project-management software, and team-collaboration software to facilitate remote working.

Locations We Serve

map-of-locations-strategic-solution-served
1
Virginia
2
North Carolina

Virginia

Richmond
Virginia Beach
Norfolk
Hampton
Marion
Chesapeake

North Carolina

Raleigh
Charlotte
Durham
Greensboro
Wilmington